Privacy Policy
Mechanico | Protecting the privacy and security of our Motorists, Workshops, and Fleet Owners.
Privacy Policy
At Mechanico, we are committed to protecting the privacy and security of our Motorists, Workshops, and Fleet Owners. This Privacy Policy explains how we collect, use, and protect your information when you use the Mechanico.io website, mobile applications, and professional tools (the "Services").
1. Information We Collect
We collect information that allows us to provide a seamless automotive repair experience.
1.1 Personal Identification Information
- For Motorists: Name, email address, phone number, and physical location (for mobile mechanic services).
- For Workshops: Business legal name, trade licenses, tax identification numbers, and staff contact details.
1.2 Vehicle Data (High-Sensitivity)
To provide accurate quotes and repair data, we collect:
ID & Plates
Vehicle Identification Numbers (VIN) and License Plate numbers.
Health & Diagnostics
Vehicle Health Data: Mileage, service history, and diagnostic trouble codes (DTCs).
1.3 Financial Information
2. How We Use Your Information
We use your data to facilitate the "Mechanico Journey":
Quoting
We share vehicle details with technical data providers to retrieve accurate labor times and repair manuals.
Lead Generation
We share a Motorist's car symptoms with local Workshops to generate repair quotes.
Service Tracking
We maintain a digital "Service Book" for your vehicle to improve its resale value and safety.
Communication
To send you SMS/Email updates regarding your booking status or maintenance reminders.
3. Data Sharing & Third-Party Disclosure
We do not sell your personal data. We only share data with trusted partners necessary to provide the Services:
- Workshops: To complete your repair, the selected shop receives your contact and vehicle info.
- Stripe: For secure payment processing and fraud prevention.
- Technical Data Partners: To map your VIN to specific repair manuals.
- Regulatory Bodies: Only when required by law (e.g., tax reporting or safety recalls).
4. Data Security & Storage
Encryption
All data transmitted between your device and our servers is encrypted using SSL/TLS technology.
Workshop Confidentiality
We treat Workshop customer lists as proprietary. We do not share a Workshop’s private database with other competing shops on the platform.
5. Your Rights (GDPR / POPIA / CCPA)
Depending on your location, you have the following rights:
The Right to Access
You can request a copy of the data we hold about you and your vehicle.
The Right to Erasure
You can request that we delete your personal profile (the "Right to be Forgotten").
The Right to Portability
Workshops can request an export of their transaction and customer history.
6. Cookies and Tracking
We use cookies to keep you logged in and to analyze site traffic via Google Analytics. You can manage your cookie preferences through our Cookie Consent Banner or your browser settings.
7. Contact Us
If you have questions about this policy or wish to exercise your data rights, please contact our Data Protection Officer at: